FAQ

If you do not find what you are looking for, write to or call us on (+48) 790 420 270, we will be happy to help

What is the production process of the lamps?

100% of the lamps come from the collection of the manufacturer Aldex Dyderscy sp. z o.o. The lighting is entirely produced in our own manufacturing facility, going through several stages: design, bending, spinning, painting, assembly, storage, and shipping. By ordering products from www.artera.pl, you are guaranteed high-quality Polish-made lamps.

Can I order custom-made lamps?

As a manufacturer, we offer a wide range of design modifications. If the requested change involves a color available in our palette or the length of pendant lamps suspended on cords or wires, please include this information in the order comments. For more extensive modifications, please contact us at +48 790 420 270 or via email at [email protected].

How long does it take to process an order?

We are a lighting manufacturer, and most of the products sold on artera.pl are stocked in our warehouse. We strive to fulfill orders as quickly as possible. The standard lead time is 7-10 working days with the possibility of a slight extension. However, some orders require custom modifications according to customer preferences. The processing time for special orders is 10-14 business days.